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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A) Defective Media Retention
B) HP Services offerings within the Deploy stage
C) HP base warranty
D) Offsite Repair

2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) Replacement of HP products costs less if customers only use HP devices.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) HP Services removes the burden on your IT team so they can focus on the core business tasks.
D) HP Services makes it so you do not have to worry about access to spare parts.
E) HP products are less likely to need repairs if HP professionals are monitoring them.

3. Why is it important to register HP Services?

A) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
B) Registering HP Services is required to set up automatic renewal of services.
C) Registering HP Services entitles the customers to valuable rebates.
D) It is less expensive to replace registered HP devices than devices that are not registered.

4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cirrus
B) HP Support Center
C) HP Cross Sell Solution
D) HP Sales Central

Solutions: