Service quality shows after the sale, when you need an update, a re-send, or simply an answer. ExamTorrent is structured around that after-sale reality, pairing 160 verified practice questions for the Nokia SDM Certification - PS NSOP exam with a service package designed to cover every stage.
Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Performance and Service Monitoring | - Performance monitoring
|
| Topic 2: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 3: Operational Procedures and Best Practices | - Operational standards
|
| Topic 4: Customer Service and Communication | - Service delivery
|
| Topic 5: Network Service Operations Fundamentals | - Service operation principles
|
Inside Our Nokia SDM Certification - PS NSOP Practice Package
This package includes 160 practice questions for the Nokia SDM Certification - PS NSOP exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
One purchase covers the full journey: three versions of the material (PDF, PC test engine, and online version), a free demo to try before buying, 365 days of free updates delivered automatically, and customer service you can reach whenever a question comes up. Nothing essential is sold separately.
The Nokia SDM Certification - PS NSOP practice questions are organized around the official exam objectives. Key topics include:
- Network Service Operations Fundamentals ()
- Performance and Service Monitoring ()
- Customer Service and Communication ()
Keeping your revision mapped to these objectives makes every session productive.
Yes. Candidates who come back for additional certifications receive discounts when they buy further practice packages. If you already hold one of our products, ask our staff about the current returning-customer offer before your next purchase.
No mandatory prerequisite publicly specified; Nokia training and practical experience in service delivery/network operations are recommended.
You can confirm the current eligibility requirements on the official SDM_2002001030 exam page before you register.
The Nokia SDM Certification - PS NSOP exam contains 60-70 questions, and you will have 180 minutes minutes to complete them. Training against the same volume of questions prepares both your knowledge and your pace.
Nokia SDM Certification - PS NSOP Sample Questions:
Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?
- A. Customer Operations Manager
- B. Operations Director
- C. Network Operations Manager
- D. NOC Manager
Correct Answer: A 🗳️
One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?
- A. Immediately inform the CT head so he can advise the customer that the issue has been resolved.
- B. Ensure the engineer receives the required training to ensure the error is not repeated.
- C. Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
- D. Reprimand the engineer and send a major outage report to the customer.
Correct Answer: B 🗳️
The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?
- A. Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
- B. Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
- C. Define Field Operations strategy and directly inform the customer about the changes needed.
- D. Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
Correct Answer: B 🗳️
Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?
- A. People who can communicate effectively and convincingly.
- B. People that have managed outsourced service deliveries for 5 years or more.
- C. People that are expert in the Operations Model and it's workings.
- D. People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.
Correct Answer: D 🗳️
Which is the correct description of Fault Localisation?
- A. Provides the real-time monitoring and management of alarms for network elements and infrastructure.
- B. Fault rectification management and control instances as well as checking alarms and priorities.
- C. Fault analysis, verification of parameters and connectivity, fault localisation, diagnostics, RCA and correlation.
- D. Perform the localisation, correction and verification of faults, trouble ticket creation, RCA and correlation of alarms.
Correct Answer: C 🗳️
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