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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Account Manager.
B) Care Program Manager.
C) Service Engagement Manager.
D) Account Manager or Care Program Manager.

2. What is the most important reason to have customer reporting in place?

A) Through this report Customer Management can understand the value we deliver for the money they pay.
B) Because it is desired to have Customer Management get NSN vision about Care services performance.
C) Because NSN Global Services management is requesting Care to do it.
D) Because it is a standard Care BL requirement.

3. What is the content of the Care Plan?

A) Upgrades and updates schedules.
B) NSN Care contacts, map of power, CT organization chart.
C) NSN contacts and Emergency escalation procedure.
D) Services, schedules, contacts, care procedures, customer installed base.

4. The largest impact on the SPC rate comes from:

A) management overhead.
B) internal allocations.
C) the total headcount.
D) the utilization ratio.

5. Is it possible to see the sales revenue for a month in your financial report, even if an invoice has not been sent to the customer?

A) No, because this is not SOX compliant.
B) Yes, because the invoice is generated automatically.
C) No, because sales are always recorded when the customer invoice is sent.
D) Yes, because F&C accrue or defer the revenue from the sale.

Solutions: