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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Tools | 23% | - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| Topic 2: FlexCards | 23% | - Design FlexCards to meet requirements - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards |
| Topic 3: Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools |
| Topic 4: OmniScripts | 27% | - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements - Map business processes to OmniScript components |
Salesforce Certified Omnistudio Consultant Sample Questions:
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?
- A. 2
- B. 5
- C. 1
- D. 6
Correct Answer: C 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client.
The client has specific business requirements that the script must meet. What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?
- A. Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.
- B. Ask the client to review the Omniscript with their internal team.
- C. Assume that the Omniscript meets the client's business requirements without conducting a review.
- D. Implement the Omniscript without comparing it with the client's business requirements.
Correct Answer: A 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process. What solution should the consultant recommend to efficiently meet these requirements?
- A. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
- B. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
- C. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
- D. Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
Correct Answer: A 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
- Present the user with a customer satisfaction question that allows
them to select one option from a 1-5 satisfaction rating.
- Create a case for an account team member to follow up.
- Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Radio Group, Remote Action, and Messaging Action
- B. Edit Block, DataRaptor Post Action, and Messaging Action
- C. Multi-Select, Remote Action, and Email Action
- D. Radio Group, DataRaptor Post Action, and Email Action
Correct Answer: D 🗳️
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A business requirement asks for a section of a form to be repeated dynamically based on how many cars the user owns. The user should be able to select "Add Car" or "Remove Car". Which component is designed for this?
- A. Formula
- B. Edit Block
- C. Text Block
- D. Step
Correct Answer: B 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
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