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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the change process
B) the configuration process
C) the release tool
D) the discovery tool

2. Which business process can be implemented with a CMDB solution?

A) Change management
B) Database discovery
C) Software configuration management
D) Configuration item audit and reconciliation

3. What is the basis for any gap analysis on IT asset and service management solutions?

A) The customer's IT business processes and requirements for asset and service management.
B) A financial report on a customer's IT expenditure.
C) The contents of a customer's CMDB.
D) The current IT satisfaction survey results for IT users.

4. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the most important key business units using the IT asset and service management solution.
B) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
C) It provides an overview of the key business units which helps identify the unit managers to interview.
D) It identifies the key business units and teams supporting IT asset and service management processes.

5. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
B) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
C) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
D) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.

Solutions: