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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?
A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Tivoli Endpoint Manager for Software Use Analysis
C) IBM License Metric Tool
D) IBM Tivoli Asset Discovery for Distributed
2. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?
A) To identify units of organizations responsible for specific outcomes
B) To define activities, roles, responsibilities, functions, and metrics
C) To create value for stakeholders
D) To ensure that services are designed to meet business needs
3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?
A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
B) IBM SmartCloud Control Desk for Managed Service Providers licenses
C) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
D) IBM SmartCloud Control Desk for Internal Service Providers licenses
4. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?
A) Compliance management
B) Incident management
C) Lifecycle management
D) Event management
5. What is the main purpose of the IBM Tivoli Integration Composer product?
A) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
B) Monitoring as needed for selected asset inventory and system management tools
C) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
D) Quick identification of distributed hardware and software inventory
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |








