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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - Endpoint configuration and user provisioning - System deployment and initial setup |
| SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Networking and Integration | - SIP trunking and PSTN connectivity - VoIP protocols and QoS considerations |
| Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?
A) Start the IP Office Manager application.
B) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
C) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
D) The 5420 DS is corrupted and must be replaced.
E) The 5420 DS is no longer supported.
2. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?
A) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
B) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
C) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
D) IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
3. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
A) Open SysMonitor Trace 20091212 130001, and search for 13:12.
B) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
C) Open SysMonitor Trace 20091212 140001, and search for 13:12.
D) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
4. When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?
A) VLAN ID
B) Gatekeeper Location
C) Network Region
D) Group Number
5. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?
A) IP Office Preferred Edition
B) IP Office Essential Edition
C) IP Office Ultimate Edition
D) VM Pro ScanSoft TTS
E) Voicemail Pro VB Script License
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |








