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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 2: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 3: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 4: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 5: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 6: Integration | 8% - 12% | - System Connectivity
|
| Topic 7: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 8: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 9: Planning and Dispatching | 12% - 18% | - Resource Planning
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
To send a sms to technicians when they receive an assignment, you need to.......Choose the correct answer.
- A. Define a business rule in the admin for the company
- B. Open an account and prepay an sms-package from www.sms-boostercom.
- C. Set the cloud permission 'sms' READ = TRUE
- D. Have a Twillio-Account with sms-send service active
Correct Answer: A 🗳️
What does a report template contain? Choose Three correct answer.
- A. Translation files
- B. Images
- C. Output templates
- D. Integration files
- E. Style files
Correct Answer: A,B,E 🗳️
As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.
- A. Group checkout
- B. Save Efforts
- C. Complete Smarform
- D. Standard Checkout
Correct Answer: A 🗳️
Where and how do I create filters for the service calls of my company? Choose the correct answer.
- A. You need to create these filters in Administration.
- B. In Workforce Management, you can create new filters for your service calls-queue.
- C. All of the Above
- D. You need to create these filters in the ERP backend system.
Correct Answer: B 🗳️
How are labels used within the smart forms and Feedback module? Choose the correct answer.
- A. To filter the list of smart forms
- B. To act as a reference for generating a smart form report
- C. To add a label to be to be used as reference by the field engineer
- D. To identify the elements in the smart form
Correct Answer: A 🗳️
Frances 
Nelson 
Kerwin 
Darlene 
Judith 
Ira 
Alfred 
Sylvia 
Tina 
Norton 
Ella 
Lucien 
Rory 
