Scenario:
The Ministry of Food Hygiene (MFH) has a quality management system which contains a document control process to manage all documentation requirements. The document control process was created by the MFH Quality Manager, who now maintains all of MFH's documents and performs an organization-wide configuration management role. The MFH Quality Manager will administer the configuration management procedure for the Restructuring project since this must comply with the MFH document control process.
What will be the impact on the benefits?

• A. An additional cost of £1.5m to deliver the services provided by the Facilities Division.
• B. Outsourcing project cost reduced by 50%.
• C. Increased savings of £5m over 10 years from the new initiative to centralize the services provided by the Facilities Division.
• D. Reduced savings, now £10m over 10 years.

Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
* 20% discount for all repeat customers - not cost-effective and very short term
* A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
* A series of television and press advertisements was too expensive
* A direct mail shot to all customers - benefit would be short term
* Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.
Which 2 statements should be recorded under the Expected benefits heading?

• A. Increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months.
• B. The Marketing department want a very high quality, glossy product as they believe this will be more appealing to customers.
• C. The Marketing department believes that the benefits of a good company image, as portrayed by a successful calendar, will last into a second year and bring the same increase in orders.
• D. It will be similar to calendars sent out in previous years
• E. The calendar will contain photos of both staff and company products.

Which management product defines the detailed nature, purpose and function of a product?

• A. Project Product Description
• B. Quality Register
• C. Product Description
• D. Plan

What is the purpose of a Product Status Account?

• A. A report covering the status about the state of the projects products within
• B. An audit or review to compare actual status of products
• C. A log used to record problems or concerns about products
• D. A set of records that describe information about the project

Scenario
Extract from the Project Product Description (with errors)

Which 2 statements apply to the Acceptance criteria section?

• A. Amend entry 21 to 'Appearance - 12 photos each showing different members of staff.
• B. Move entry 21 to Composition because the photos are part of the final product.
• C. Delete entry 22 because the development of the new company logo is not within the scope of the Calendar project.
• D. Delete entry 24 because this is NOT a suitable acceptance criteria for this project.
• E. Move entry 23 to Derivation because the Data Protection Act already exists.