An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics. Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)

• A. Enable rule checkout for the local warehouse managers.
• B. Create an access group for local warehouse managers.
• C. Delegate the records for the courier service data type.
• D. Define an approval process for adding and removing courier services.

You are creating a case type to process job applications for a large corporation. Job applications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check. How do you configure a case type to achieve the required behavior?

• A. Create a process on one stage for the background check and a process on another stage for the physical assessment.
• B. Create a process for the background check and an optional process for the physical assessment.
• C. Create a process for the physical assessment that is followed by a process for the background check.
• D. Create a process for the physical assessment that is parallel to the background check process.

A life insurance company satellite office in various countries. Each satellite office has its own queue.
Company policy require that life insurance underwriting is assignment to office based on the resident of the policy owner. Which routing approach supports this requirement?

• A. Route the assignment to the correct work queue using skill-based routing.
• B. Route the assignment to a specific underwrite based on business logic.
• C. Route the assignment to the correct work queue bawd on business logic.
• D. Route the assignment to the correct work queue using an authority matrix.

A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

• A. Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
• B. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
• C. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
• D. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order. How do you design the report definition to support this requirement?

• A. Select Lowest to Highest sort type for Create Date.
• B. Make the Create Date the first column in the report.
• C. Add a filter condition where Create Date is greater than the current date.
• D. Select Highest to Lowest sort type for Create Date.