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CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Quality control, assurance and improvement tools - Key Performance Indicators (KPIs) for operations - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application |
| Process Design, Planning and Improvement | 20-25% | - Capacity planning, demand management and resource allocation - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management - Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR |
| Lean, Agile and Responsive Operations | 15-20% | - Application in manufacturing, service and public sectors - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Comparison and integration of lean and agile |
| Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy - Ethical and responsible operations management |
| Principles of Operations Management | 15-20% | - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness - Definition, scope and role of operations management - Operations strategy alignment with organizational goals - Input-transformation-output model |
CIPS Operations Management Sample Questions:
The Public Sector only provides Services not Goods. Is this TRUE?
- A. yes- the public sector provides services such as education and health care
- B. no- the public sector may provide goods as well as services
- C. no- the public sector provides goods rather than services
- D. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
Correct Answer: B 🗳️
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A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?
- A. no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
- B. no- companies should set performance criteria each month and this may change depending on market conditions
- C. yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
- D. yes- a company should focus on all criteria at each stage of the product lifecycle
Correct Answer: A 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?
- A. No- quality is not concerned with aesthetics
- B. Yes- other criteria include performance and reliability
- C. No- quality criteria includes performance and reliability
- D. Yes- other criteria include cost and speed
Correct Answer: B 🗳️
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Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE
- A. information
- B. raw materials
- C. money
- D. customers
- E. employees
Correct Answer: A,B,D 🗳️
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A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?
- A. outputs- which will be measured against strict criteria
- B. inputs such as the quality of raw materials
- C. staff- the reduction of human error
- D. machinery- ensuring there is little to no downtime in machinery use
Correct Answer: C 🗳️
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