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Nortel 922-060 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Overview & Architecture | 20% | - Server and software architecture - Contact Center Manager RIs.7.0 components - Integration with Communication Server 1000 |
| Installation & Configuration | 25% | - Basic system configuration - License management - Pre-installation requirements - Software installation and setup |
| Maintenance & Monitoring | 20% | - Software updates and patches - Performance monitoring tools - System backup and restore procedures - Log files and alarm management |
| Administration & User Management | 25% | - Administrator accounts and permissions - Call presentation and control settings - Skill groups and routing strategies - Agent and supervisor configuration |
| Troubleshooting & Support | 10% | - Diagnostic tools and procedures - Common operational issues - Connectivity and call flow problems |








