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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Why is ITIL successful?

A) It makes technology architecture easy to design
B) Its practices are applicable to any IT organisation
C) It always guarantees cost savings
D) It can be fully implemented in 30 days

2. Which statement is CORRECT?

A) A function is a set of specialised organisational capabilities
B) A function is a set of responsibilities allocated to a service manager
C) A process is a structured set of activities designed to accomplish a specific objective
D) A process is a team or group of people and the tools they use to perform one or more activities

3. Which is the correct definition of a customer facing service?

A) A service that cannot be allowed to fail
B) One which directly supports the business processes of customers
C) One which is not covered by a service level agreement
D) A service not directly used by the business

4. Service transition contains detailed descriptions of which processes?

A) Change management, capacity management event management, service request management
B) Service asset and configuration management, release and deployment management, request fulfilment
C) Change management, service asset and configuration management, release and deployment management
D) Service level management, service portfolio management, service asset and configuration management

5. Which of the following is the BEST description of a service-based service level agreement (SLA)?

A) An SLA for a service with no customers
B) An SLA that covers all customers for all services
C) The SLA covers one service, for all the customers of that service
D) The SLA covers an individual customer group for all services they use

Solutions: