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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A) SIP
B) UDP
C) The default protocol
D) TCP
E) TLS

2. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Base Settings
B) Admin > Telephony > Phone Management > Phones
C) Admin > Telephony > Phone Management > Calls

3. Select all the sections for the standard profile page. (Choose five.)

A) Relationships
B) General
C) Skills & Certifications
D) Languages
E) Contact Information
F) HR
G) Contact

4. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A) Base Settings
B) Default Station configuration
C) Managed IP Phones
D) IP Phone Templates

5. To assign extensions to users, you must first

A) Add the extension to the dial plan.
B) Create a pool of extensions.
C) Assign the extension to the user's phone.
D) Buy the extension number from the carrier.

Solutions: