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Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification Path

Applicants need to be a ServiceNow Certified System Administrator, have experience with at least two end-to-end ServiceNow implementations, and have adequate ServiceNow Scripting expertise to excel in this test. To better train participants to become active implementation experts, ServiceNow also provides an Implementation Bootcamp. The training courses mentioned above are also prerequisites for the exam. As unofficial prerequisites or recommendations, students should take the CIS-SM practice test.

Please download the test blueprint to review what will be discussed to prepare for the exam.

What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

• Examination platform: Online proctored or on-site

• Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.

• Duration of Exam: 130 minutes

• Number of questions: 60

• Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.

• Passing score: 70%

• Language of Exam: English

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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ServiceNow CIS-SM Exam Syllabus Topics: