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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) Wfm
C) Interactions
D) eLearning

2. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) Date center servers can be split in multi-domain forests.
B) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
C) The Framework components can be installed using a Management Service Account (MSA).
D) The Framework components can be installed in a workgroup environment.
E) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.

3. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) User access is through the system Management desktop applications
B) It eliminates duplicate configuration if shares data
C) It allows application-level functionality configuration
D) It is browser-based interface

4. When setting up voice recording,whichstatement describes the purpose of member groups?

A) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
B) It enables the translation of recorded events from third-Paty systems
C) It specifies the actual extensions in use in your system, and associates them with the data source
D) It maps employees to extensions and data sources

5. On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

A) You are using Internet explorer 11.
B) You have the pop-up blocker turned on.
C) You so not have network connectivity to the Application Server.
D) You are using the wrong URL.

Solutions: