ITIL-4-DITS Revolutionary Guide To Exam Peoplecert Dumps
ITIL-4-DITS Free Study Guide! with New Update 32 Exam Questions
The ITIL-4-DITS certification exam is designed to help IT professionals understand the key concepts and principles of digital and IT strategy. It covers topics such as digital transformation, IT governance, risk management, service management, and more. The goal of the certification exam is to help IT professionals become more effective leaders in their organizations by providing them with the skills and knowledge needed to drive successful digital and IT strategies.
The ITIL 4 Leader: Digital & IT Strategy certification exam is designed for individuals who have already completed the ITIL 4 Foundation Certification and have a minimum of five years of experience in IT service management. ITIL 4 Leader: Digital & IT Strategy Exam certification is ideal for IT professionals who are looking to move into leadership roles within their organization or who want to develop a deeper understanding of digital and IT strategy.
NEW QUESTION # 14
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Complex automation
- C. Simple automation
- D. Intelligent automation
Answer: C
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 15
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Complex automation
- C. Simple automation
- D. Intelligent automation
Answer: C
NEW QUESTION # 16
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's services ate based on the organization's products
- B. An organization's resources are combinations of the organization's products
- C. An organization's resources are combinations of the organization's services
- D. An organization's products are required for the execution of an activity
Answer: A
NEW QUESTION # 17
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. A mixed demographic of users with varied levels of IT skills
- B. Well-trained service desk staff with a broad set of skills
- C. Knowledge and understanding of potential Innovative technology
- D. Employment laws effecting service provider staff
Answer: C
NEW QUESTION # 18
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Shareholder will receive Improve dividends from increased proms without significant Investment
- B. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- C. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- D. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
Answer: D
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 19
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- B. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- C. Vision and strategy should be defined in collaboration with the leaders of the organization and division
- D. Vision and strategy should be defined by the executive leader and communicated to me divisions
Answer: C
NEW QUESTION # 20
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Operational excellence supported by customer and market relevance
- B. Ecosystem disruption supported by operational excellence
- C. Market relevance supported by ecosystem disruption
- D. Customer and market relevance supported by operational excellence
Answer: D
Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
NEW QUESTION # 21
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Uninterrupted delivery
- B. Organizational agility
- C. Elimination of waste
- D. Organizational resilience
Answer: C
NEW QUESTION # 22
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Legging metrics report what has been achieved
- C. Lagging metrics predict what a is likely to happen in the future
- D. Lagging metrics are easy to measure and to influence
Answer: D
NEW QUESTION # 23
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital business
- B. Digital strategy
- C. Digital transformation
- D. Digital technology
Answer: D
Explanation:
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 24
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. Definitions of the service management toolsets needed to support the service
- B. A list of vendors who will provide the components mat form the social media service
- C. Descriptions of the series of steps for the work that is required to create and support the service
- D. An inventory of the mam technology components that will be located at the head office data centre
Answer: C
Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
NEW QUESTION # 25
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Adjust competitive prices for the market and competition
- B. Adopt a short-term Increase in the pricing and margins
- C. Ensure service costs are clear to the consumers to help regulate prices
- D. Establish long-term contracts with fixed prices to help secure future Income
Answer: A
NEW QUESTION # 26
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, high risk appetite
- D. High risk capacity, low risk appetite
Answer: A
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 27
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, high risk appetite
- D. High risk capacity, low risk appetite
Answer: A
NEW QUESTION # 28
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. The organization's governing body should define and implement the programme
- C. A digital task force should be appointed to define and Implement me programme
- D. individual initiatives should be defined and implemented separately
Answer: C
NEW QUESTION # 29
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