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NEW QUESTION # 42
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
- A. Cisco Unified Contact Center Express Media Subsystem
- B. Cisco Unified CallManager Device Configuration
- C. Cisco Supervisor Desktop
- D. Cisco Unified Contact Center Express Directory Management
- E. Cisco CRS Administration, JTAPI Trigger Creation
Answer: E
NEW QUESTION # 43
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express
8.0 Standard deployment?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
Explanation
According to the Cisco Unified Contact Center Express Design Guide, Release 8.0(1), the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment is 300. This is the same as the maximum number of IVR ports that can be supported by the Standard deployment. The CTI ports are used to route calls to agents or to play prompts and collect caller input. The number of CTI ports depends on the number of concurrent calls that the system needs to handle and the call flow design. The Standard deployment supports up to 150 agents and 300 IVR ports or CTI ports. References := Cisco Unified Contact Center Express Design Guide, Release 8.0(1), page 2-7.
NEW QUESTION # 44
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
- A. monitoring
- B. call-control buttons
- C. recording
- D. embedded browser
Answer: D
Explanation:
Explanation
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, the embedded browser feature is disabled on the Cisco Agent Desktop. The embedded browser feature allows the agent to view web pages or applications within the Cisco Agent Desktop window, such as customer information, scripts, or web chat. However, this feature requires the Cisco Unified Communications Manager to provide CTI data to the Cisco Agent Desktop, which is not supported by the Cisco Unified Communications Manager Express. Therefore, the embedded browser feature is not available when using Cisco Unified Communications Manager Express as the call control system. References := Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 12.5(1) SU3, Chapter 2: Preinstallation Tasks for Cisco Unified CCX, Cisco Unified Communications Manager Express, page 2-11.
NEW QUESTION # 45
Which type of information is available from the Cisco Unified Contact Center Express Control Center?
- A. Cisco Unified Communications Manager cluster status
- B. system parameters configuration
- C. date and time of most recent failure
- D. database replication status
Answer: C
Explanation:
Section: (none)
NEW QUESTION # 46
Select a statement about the Call Subflow step that is not true.
- A. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
- B. The same subflow can be invoked from different scripts.
- C. A subflow can access all variables in the calling script.
- D. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
Answer: C
Explanation:
Section: (none)
NEW QUESTION # 47
Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?
- A. Reactive Debugging
- B. Proactive Debugging
- C. Cisco Unified Contact Center Express Editor
- D. Accept Step
Answer: A
NEW QUESTION # 48
Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)
- A. Write Document
- B. Create URL Document
- C. Send Http Response
- D. Cache Document
Answer: C,D
Explanation:
Explanation
The Cisco Unified CCX steps that would make an HTTP request are Cache Document and Send Http Response. The Cache Document step sends an HTTP GET request to a specified URL and stores the response in a Document variable. The Send Http Response step sends an HTTP response to the client that initiated the HTTP request. The response can include a status code, headers, cookies, and a body1, pages 2-81 and 2-82. The following steps do not make an HTTP request:
Create URL Document: This step creates a URL Document variable from a string or a URL. The step does not send or receive any data over the network1, page 2-78.
Write Document: This step writes a Document variable to a file on the local disk or a network share. The step does not use the HTTP protocol1, page 2-79. References: Cisco Unified Contact Center Express Editor Step Reference Guide, Release 11.6(2)
NEW QUESTION # 49
Which tool enables partners to perform the following actions? a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express configuration b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to quality bid assurance process)
- A. Cisco Unified Expert Advisor Tool
- B. Cisco Solution Expert Tool
- C. Cisco Unified Communications Sizing Tool
- D. Cisco Unified CCX Sizing Tool
Answer: C
NEW QUESTION # 50
What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?
- A. Cisco Unified CCX Premium
- B. Cisco Unified Intelligence Center Standard
- C. Cisco Unified CCX Enhanced
- D. Cisco Unified Intelligence Center Premium
Answer: D
NEW QUESTION # 51
Which option can perform Call Progress Analysis in outbound IVR?
- A. agent (voice)
- B. Unified CM transcoder
- C. Automatic Speech Recognition server
- D. gateway
Answer: D
NEW QUESTION # 52
Which interface is used to configure debug parameters for log files?
- A. Control Center
- B. Datastore Control Center
- C. trace configuration
- D. system parameters
Answer: C
Explanation:
Explanation
The trace configuration interface is used to configure debug parameters for log files in Cisco Unified Contact Center Express (UCCX). This interface allows the administrator to set the trace level, trace output, and trace file size for different UCCX components and services. The trace configuration interface can be accessed from the UCCX Serviceability web page by selectingTrace > Configuration from the menu. The trace configuration interface also provides the option to view the current trace settings and download the trace files for troubleshooting purposes. References: Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5 (1) SU3 - Cisco Unified CCX Serviceability, Use CLI to Collect Unified Contact Center Express Logs - Cisco
NEW QUESTION # 53
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
- A. Place Call
- B. Write Document
- C. Cache Document
- D. Create URL Document
- E. Send HTTP Response
Answer: D,E
Explanation:
Explanation
To send an HTTP message, you should use the following Cisco Unified CCX steps:
Send HTTP Response: This step allows the script to send an HTTP response to the client that initiated the HTTP request. The step specifies the HTTP status code, the content type, and the body of the response. The step can also set or delete cookies in the response. For more information on how to use the Send HTTP Response step, see the Cisco Unified Contact Center Express Editor Step Reference, Release 12.5 (1), Chapter: Steps, Section: Send HTTP Response Step.
Create URL Document: This step allows the script to create a URL document that contains the URL of a web page or application. The step specifies the URL, the method (GET or POST), and the parameters to be sent with the request. The step can also set or delete cookies in the request. The URL document can be used as an input for other steps, such as Write Document or Place Call. For more information on how to use the Create URL Document step, see the Cisco Unified Contact Center Express Editor Step Reference, Release 12.5 (1), Chapter: Steps, Section: Create URL Document Step.
The following steps cannot be used to send an HTTP message:
Write Document: This step allows the script to write a document to a file or a stream. The step specifies the document, the destination, and the encoding. The document can be any type of document, such as XML, plain text, or URL. The destination can be a local file, a remote file, or a media stream. The step can be used to write a URL document to a file or a stream, but it cannot send an HTTP message by itself. For more information on how to use the Write Document step, see the Cisco Unified Contact Center Express Editor Step Reference, Release 12.5 (1), Chapter: Steps, Section: Write Document Step.
Place Call: This step allows the script to place a call to a destination. The step specifies the calling address, the called address, the media termination, and the timeout. The calling address and the called address can be phone numbers, SIP URIs, or URL documents. The media termination can be a contact, a prompt, or a document. The step can be used to place a call to a URL document, but it cannot send an HTTP message by itself. For more information on how to use the Place Call step, see the Cisco Unified Contact Center Express Editor Step Reference, Release 12.5 (1), Chapter: Steps, Section: Place Call Step.
Cache Document: This step allows the script to cache a document in the memory of the Unified CCX server. The step specifies the document and the cache key. The document can be any type of document, such as XML, plain text, or URL. The cache key is a unique identifier for the document in the cache.
The step can be used to cache a URL document, but it cannot send an HTTP message by itself. For more information on how to use the Cache Document step, see the Cisco Unified Contact Center Express Editor Step Reference, Release 12.5 (1), Chapter: Steps, Section: Cache Document Step. References:
Cisco Unified Contact Center Express Editor Step Reference, Release 12.5 (1)
[Deploying Cisco Unified Contact Center Express (UCCXD) v6.0]2, Module 2: Cisco Unified CCX Scripting, Lesson 3: Cisco Unified CCX Scripting Steps, Topic: HTTP Contact Steps
NEW QUESTION # 54
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
- A. Place Call
- B. Write Document
- C. Create URL Document
- D. Cache Document
- E. Send HTTP Response
Answer: D,E
NEW QUESTION # 55
Which option enables you to monitor previous agent seat license usage?
- A. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool
- B. overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool
- C. traffic analysis historical report
- D. port and agent seat utilization historical report in Cisco Unified Intelligence Center
Answer: D
NEW QUESTION # 56
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
- A. Cisco Desktop Administrator
- B. Control Center on Cisco Unified Contact Center Express Serviceability
- C. Cisco Unified Communications Operating System Administration
- D. System page on Cisco Unified Contact Center Express Administration
Answer: B
Explanation:
Explanation
Control Center on Cisco Unified Contact Center Express Serviceability Comprehensive and Detailed Explanation: The Control Center on Cisco Unified Contact Center Express Serviceability is a web-based interface that allows you to start, stop, and restart Cisco Unified CCX services. You can also view the status of each service and the server on which it is running. The Control Center is accessible from the Navigation drop-down list on the Cisco Unified CCX Serviceability page. You can select either Network Services or Feature Services to manage the corresponding services. References: Cisco Unified Contact Center Express Operations Guide, Release 11.5 (1) - Cisco Unified CCX Serviceability1, Serviceability Tools1
NEW QUESTION # 57
Why are CSQs associated to the team definition?
- A. It allows agents to be a part of the CSQ.
- B. It is informational and is used for historical reporting only.
- C. It designates which CSQ information to display on the supervisor desktop.
- D. It allows the associated supervisors to make modifications to the CSQ.
Answer: C
Explanation:
Explanation
CSQs are associated to the team definition to designate which CSQ information to display on the supervisor desktop. The supervisor desktop allows the supervisor to monitor and manage the agents and the CSQs that are assigned to the team. The supervisor can view the real-time statistics, historical reports, and chat transcripts of the CSQs that are associated to the team. The supervisor can also change the skill competency level of the agents for the CSQs that are associated to the team1, page 2-3, 2, page 2-5, 3, page 2-6. References: Cisco Unified Contact Center Express Features Guide, Release 12.5 (1), Cisco Finesse Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5 (1), Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.0 (1)
NEW QUESTION # 58
Which three things cannot be validated by using the Cisco Unified Communications Sizing Tool in a Cisco
Unified CCX deployment configuration? (Choose three.)
- A. number of silent-monitoring and remote-monitoring sessions
- B. number of ASR and TTS ports
- C. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
- D. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
- E. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
- F. number of historical reporting sessions
Answer: C,D,E
NEW QUESTION # 59
In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?
- A. The variable can be used to pass data to and from subflows.
- B. The variable can be used to pass data to and from VoiceXML applications.
- C. The variable can be used in conditional steps.
- D. The value for that variable is defined by the calling application.
- E. The value for that variable can be supplied through the Application Management menu in Cisco Unified
CCX Administration
Answer: D
NEW QUESTION # 60
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