C-C4H510-04 Exam Dumps, C-C4H510-04 Practice Test Questions
PDF (New 2022) Actual SAP C-C4H510-04 Exam Questions
NEW QUESTION 31
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Create an incident.
- B. Send an e-mail to SAP Cloud Support.
- C. Document an influencer story.
- D. Report a ticket.
Answer: A
NEW QUESTION 32
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The ticket is escalated.
- D. The warranty is expired.
Answer: D
NEW QUESTION 33
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
- A. Activity planner
- B. Workflow rule
- C. Activity list
- D. Visit planner
Answer: B
NEW QUESTION 34
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the write access to restricted.
- B. Set the read access to restricted.
- C. Set the access rights to display.
- D. Set the access rights to edit.
- E. Set the read and write access to restricted.
Answer: A,B,E
NEW QUESTION 35
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider contract status
- B. Consider maintenance plan condition
- C. Consider delay
- D. Consider ticket resolved on date
Answer: D
NEW QUESTION 36
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.
- A. You can activate the Microsoft Outlook integration for time recording.
- B. Code list restrictions are not possible for the Time Type field.
- C. Time sheets can be submitted for approval.
- D. Time recording can be done online or in offline mode.
- E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
Answer: C,D,E
NEW QUESTION 37
Which option do you have to mark a field as mandatory?
- A. Maintenance of access restrictions in the business role
- B. Page layout configuration
- C. Use Key user tool adaptation
- D. Disable personalization settings
Answer: C
NEW QUESTION 38
Which of these objects are NOT associated with SAP Jam groups?
- A. Sales orders
- B. Opportunities
- C. Products
- D. Tickets
Answer: A
NEW QUESTION 39
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, workflow rules, integrations
- B. Countries, business processes, business users
- C. Countries, business processes, integrations
- D. Countries, data workbench, form templates
Answer: C
NEW QUESTION 40
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.
- A. Appointment
- B. Territory
- C. Installed base
- D. Maintenance plan
Answer: C,D
NEW QUESTION 41
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. FSM
- B. MRS
- C. Manual Routing
- D. Activity Planner
- E. Time recording
Answer: A,B,C
NEW QUESTION 42
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Ticket ID
- B. Service Category
- C. Ticket Priority
- D. Ticket Type
- E. Installed Base
Answer: B,C,D
NEW QUESTION 43
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C
NEW QUESTION 44
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Define a template.
- B. Activate Live Activity Configuration.
- C. Create a customer and assign an e-mail address.
- D. Set up an approval process.
Answer: A,C
NEW QUESTION 45
Which of the following options are possible for permissions?
- A. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- C. Restricted access rights override any unrestricted access you have defined.
- D. Unrestricted access rights override any restrictions you have defined.
Answer: D
NEW QUESTION 46
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. Address mismatches must be corrected first.
- B. A customer needs to be assigned.
- C. A service contract is active.
- D. At least one service object needs to be assigned.
Answer: B,D
NEW QUESTION 47
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Text
- B. Warranty
- C. Registered product
- D. Maintenance plan
- E. Product
Answer: A,C,E
NEW QUESTION 48
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Priority
- B. Document types
- C. Maintenance plan
- D. Service category
Answer: C
NEW QUESTION 49
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Online Maintenance
- B. Workflow With Action Account Creation
- C. Mass Change Account Data
- D. Data Workbench
Answer: A,D
NEW QUESTION 50
Which of these template formats is supported by the Data Workbench?
- A. Raw data
- B. HTML
- C. csv
- D. XML
Answer: C
NEW QUESTION 51
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Updated Jan-2022 Pass C-C4H510-04 Exam - Real Practice Test Questions: https://passleader.examtorrent.com/C-C4H510-04-prep4sure-dumps.html
