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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deployment and Management | 25% | - Administration, maintenance, and licensing - Security, compliance, and troubleshooting - Virtualization and survivability - Solution design and sizing |
| Topic 2: Contact Center Solutions | 20% | - Routing, queuing, and call handling - Reporting, analytics, and workforce optimization - Avaya Aura Contact Center overview |
| Topic 3: Avaya Team Engagement Solutions Overview | 20% | - Avaya portfolio and product offerings - Introduction to Avaya Team Engagement Solutions - Benefits and business value |
| Topic 4: Unified Communications and Collaboration (UC&C) | 25% | - Collaboration tools and endpoints - UC&C architecture and components - Avaya Equinox and Aura solutions - Integration with third-party applications |
| Topic 5: Solution Selling and Customer Engagement | 10% | - Customer requirement analysis - Solution recommendation and positioning - Value proposition and ROI analysis |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
1. The Avaya Equinox Attendant supports two different operating modes; computer and deskphone.
Which statement regarding the deskphone mode is correct?
A) Deskphone modes allows the attendant to make and receive calls using a 96x1 SIP phone.
B) Deskphone modes allows the attendant to make and receive calls using a 9600 H.323 phone
C) Deskphone modes allows the attendant to make and receive calls using a 2500 set.
D) Deskphone modes allows the attendant to make and receive calls using a 9400 digital phone
2. Which Avaya Equinox Conferencing component supports interactive virtual whiteboard, remote desktop control, and allows the sharing of the keyboard and mouse?
A) Avaya Equinox Management Server
B) Avaya Equinox (Streaming and Recording Server
C) Avaya Equinox Media Server
D) Avaya Equinox H323 Edge Server
3. You are helping a customer learn about Avaya Equinox Management. They understand that to have a redundant server they must order the same number of alternate ports for the slave server, as are in the master server.
What is an additional requirement for master and slave Avaya equinox Management servers?
A) Both servers cannot be on the same subnet.
B) Both servers must be on the same network
C) The application cannot be running under VMware
D) The application must be running under VMware
4. For Avaya One Cloud-Ready Now Proof of Concept Implementations, what do the UC bundles that are the foundation of a rate card model include?
A) Software usage, management only as a monthly recurring charge
B) Software usage only as a monthly recurring charge
C) Hardware, software usage, installation and management as a monthly recurring charge.
D) Hardware, software usage only as a monthly recurring charge
5. What are two reasons for using MCU cascading? (Choose two)
A) To support meetings that exceed the maximum, sing le MCU capacity
B) To allow a mix of telepresence users and standard room system users
C) To connect telepresence systems from multiple manufacturers
D) To maintain the conference when a master MCU fails
E) To save bandwidth between geographically dispersed MCUs
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,E |








