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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli Application Dependency and Discovery Manager
B) IBM Tivoli Provisioning Manager
C) IBM Tivoli License Compliance Manager
D) IBM Tivoli Usage and Accounting Manager

2. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Tasks Plan
B) Job Plans
C) Job List
D) Tasks List

3. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) SWOT analysis
B) architecture analysis
C) gap analysis
D) business process analysis

4. How can workflow-driven change processes reduce costs?

A) Because the same custom workflow-driven change processes can be reused by multiple customers.
B) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
C) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
D) By interfacing with multiple technology APIs to implement unattended changes.

5. Which business process can be implemented with a CMDB solution?

A) Change management
B) Database discovery
C) Software configuration management
D) Configuration item audit and reconciliation

Solutions: