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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) Itassignscall buffer disk settings an logical drives to the contact recording environtment
B) It captures and processes events from server interfaces
C) It sets up recorder roles, which define the functionality of servers
D) It connects Recorder with the third-party system

2. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) Implementation guides.
B) End-user guides
C) Deployment reference guides.
D) Product document guides

3. In Avaya Workforce Engagement, where is System Backup enabled?

A) Enterprise Management>General Settings>Configuration
B) System Management>General Settings>Settings
C) System Management>Enterprise> Enterprise Settings
D) System Management>Central Archive >Backup

4. In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?

A) Enterprise Manager
B) LoggerServerservice
C) Dedicated network connection
D) MDL database

5. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Summary of thresholds for CPU usage, memory, recordings, and lag time
B) Information on adapters, data sources, recording rules, recorders, and real time monitors.
C) Details for audio and screen capture, channels, extensions, and workstations
D) Summary of all recorded lines

Solutions: