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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) Embedded Voicemail is not running properly.
B) You need to buy additional licenses
C) All cards may not be seated correctly.
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.

2. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) CCR Agent Must be checked on the user's Supervisor tab.
B) User must be defined as an agent in one-X Portal.
C) force Account Code must be checked on the user's Supervisor tab.
D) User must be a member of a hunt group.

3. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Upgrade Delta Server to the latest release using the IP Office Admin software.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
D) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.

4. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) MS Outlook
B) Lotus Messages
C) Lotus Notes
D) Microsoft office Communicator

5. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

A) IP500 Voice Networking Channels
B) IP500 IP Office Multi-Site Network (MSN)
C) Preferred Edition - Messaging
D) Advanced Small Community Networking (SCAN)

Solutions: