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Salesforce Certified Field Service Consultant Sample Questions:

1. The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A) Assigned Resources, Owner of Service Appointment and members of Service Territory
B) Owner of Service Appointment and members of Service Territory
C) Owner of Service Appointment and members of User Territory
D) Assigned Resources, Qwner of Service Appointment and members of User Territory

2. Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

A) A Product related list on Assets
B) A Work Order related list on Assets
C) Field HistoryTracking on Assets
D) Custom fields for change tracking on Assets

3. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A) Use Orders and Order Products.
B) Use Work Orders and define a hierarchy.
C) Use Products and Product Families.
D) Use Assets and define a hierarchy.

4. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
C) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
D) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.

5. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Work Orders with Products Consumed
B) Service Appointments and Service Appointment Line Items
C) Work Orders with Work Order Line Items
D) Work Orders with Service Appointments

Solutions: