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Pegasystems Certified Pega Lead System Architect (CPLSA) Exam 8.8 Sample Questions:

1. In a Pega Platform application, business users want to create several unique reports that retrieve data from several related classes in the production environment.
Which one of the following statements is true about maximizing flexibility for business users to create reports?

A) Business users can create reports on a single class only.
B) Business users customize existing template reports with preestablished class relationships.
C) Business users require a Lead System Architect's assistance to create a report.
D) Lead System Architect ensures that there are association rules between the classes.

2. At XYZ Corp, multiple ClaimUnit sub case types are spun off from a parent Claim case. User retrieve ClaimUnit assignment using Get Next Work based on the average time to resolve each sub case type. Assignments associated with sub case types that tale longer to resolve on average should be retrieve first. The average time to resolve sub case types will change over time. How do you design the solution to handle this requirement?

A) Implement a GetNextWork solution based on case deadline and ClaimUnit type. Specialist the service Level Rule by ClaimUnity case type.
B) When the SLA's goal is reached, have an escalation Activity adjust the claim urgency in proportion to the average time to resolve ClaimUnit cases.
C) Increase subcase urgency based on ClaimUnit type prior to the workbasket assignment. Specialize the Service Level Rule by ClaimUnit case type.
D) Store the average time to complete sub case types in a table. Customize GetNextWork list view by joining to this table and use this value for ordering the results.

3. XYZ corp has requirement to send an email to every person who has used a certain service in the previous month thanking them for doing business with XYZ. Generating and sending these emails take a certain amount of time XYZ wants these email processed as quickly as possible to avoid interfering with emails sent during business hours.XYZ also wants to ensure that the thank-you email is not sent to the same person twice

4. BigCo receives complaints from existing customers and new prospects that BiyCo repi irrelevant offers and products.
Which two Pega solutions do you suggest to help solve this problem? (Choose Two)

A) Robotic Process Automation
B) Customer Decision Hub
C) Pega Customer Service
D) Pega Marketing

5. XYZ Corporation would like a report that shows the number of employees who have been with the company more than 20 years, between 15 and 20 years, between 10 and 15 years, between 5 and 10 years, and less than 5 years.
How do you implement this report using Pega?

A) Use a Connect-SQL rule.
B) Use a SQL Function.
C) Use a correlated subreport.
D) Use a listView with a custom getContent Activity.

Solutions: