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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is a personal view of how one is supposed to act in a given group situation?

A) Role conflict
B) Role expectation
C) Role identity
D) Role perception

2. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?

A) Leader-member relations
B) Position power
C) Task structure
D) Leader-member exchange

3. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
B) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
C) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
D) A climate of trust, members who fill role demands, and an absence of conflict

4. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Self-managed teams
B) Problem-solving teams
C) Production teams
D) Virtual teams

5. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Actions of top management and employee education level
B) Personal background of key employees and selection process
C) Actions of top management and socialization process
D) Personal background of key employees and socialization process

Solutions: