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BBPSD Customer Service Sample Questions:
1. It is important to give an internal customer a good customer experience because:
A) They are more important than external customers.
B) They are more likely to be a returning customer.
C) They are equally as important as external customers.
D) They are more likely to complain than external customers.
2. Attitudes and assumptions that we make about people are:
A) Useful when selling to customers.
B) A common barrier to communication.
C) Likely to help with product placement.
D) A good first impression of customers.
3. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:
A) USP.
B) CSP.
C) BPS.
D) PRI.
4. Customer expectations:
A) Should always be met.
B) Can rarely be met.
C) Can sometimes not be met.
D) Are never likely to be met.
5. Chronic Complainers are referred to in customer service as:
A) Groups of customers who complain about the same thing.
B) Work colleagues who constantly complain.
C) Customers who repeatedly complain about service.
D) A customer who will complain immediately something goes wrong.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |