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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente ist NICHT Teil der Service-Design-Phase des Service-Lebenszyklus?

A) Messung der Effektivität und Effizienz des Service-Designs und der unterstützenden Prozesse
B) Erstellung hochwertiger, sicherer und belastbarer Designs für neue oder verbesserte Services
C) Entwerfen und Verwalten aller erforderlichen Serviceübergangspakete
D) Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und den erstellten Service-Designs berücksichtigt werden

2. Welche der folgenden Aussagen ist die BESTE Definition eines Vorfalls?

A) Eine Warnung, dass ein Schwellenwert erreicht wurde, sich etwas geändert hat oder ein Fehler aufgetreten ist
B) Eine Statusänderung, die für die Verwaltung eines Konfigurationselements oder eines IT-Service von Bedeutung ist
C) Eine ungeplante Unterbrechung eines IT-Dienstes oder eine Verringerung der Qualität eines IT-Dienstes
D) Verlust der Fähigkeit, die Spezifikation einzuhalten oder die erforderliche Leistung zu erbringen

3. Welche der folgenden beiden Hauptelemente schaffen Mehrwert für die Kunden?

A) Value on Investment (VOI), Kapitalrendite (ROI)
B) Dienstprogramm und Garantie
C) Grundlegendes zu Serviceanforderungen und Garantie
D) Kunden- und Benutzerzufriedenheit

4. In welchem ​​Prozess wird "Muster der Geschäftstätigkeit verstehen" als eine wichtige Rolle aufgeführt?

A) Service Desk
B) Erfüllung anfordern
C) Lieferantenmanagement
D) Nachfragemanagement

5. Was soll ein Service immer für Kunden liefern?

A) Anwendungen
B) Infrastruktur
C) Ressourcen
D) Wert

Solutions: