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IBM Enterprise Storage Technical Support Sample Questions:

1. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

A) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
B) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
C) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
D) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.

2. Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?

A) Offline Initialization
B) Quick Initialization
C) Asynchronous Replication
D) Synchronous Replication

3. Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?

A) Storwize V7000 Unified
B) DS88870
C) XIV
D) SONAS

4. A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?

A) IBM ATS Server Consolidation Monitor
B) IBM Systems Consolidation Evaluation Tool
C) IBM CompleteCenter
D) IBM System Storage Interoperation Center

5. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
C) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
D) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.

Solutions: