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Salesforce Certified Agentforce Specialist Sample Questions:

1. A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers. Which solution approach should the admin leverage?

A) Create a t field Generation prompt template type
B) Create a Sales Email prompt template type.
C) Use sales Email standard templates

2. Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified.
The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?

A) Service Agent
B) Commerce Agent
C) Sales Agent

3. What is the main purpose of Prompt Builder?

A) A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
B) A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work
C) A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.

4. What is one key purpose of action instructions when creating a custom agent action in Agentforce?

A) Action instructions define the temperature of the large language model (LLM) powering the Reasoning Engine.
B) Action instructions tell the user how to call this action in a conversation.
C) Action instructions help the reasoning engine decide which action to use.

5. Before activating a custom Agent action, an Agentforce Specialist would like to understand multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the Specialist recommend?

A) Model Playground
B) Agent Builder
C) Agentforce

Solutions: