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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY

A) Flashing question mark appears on display.
B) Computer beeps three times.
C) Startup chime sounds.
D) Fans turn off.
E) Apple logo appears on display.

2. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Mac mini optical drive is malfunctioning.
B) The Mac mini requires a firmware update.
C) The Combo drive is not capable of burning DVD's.
D) The Mac mini requires more RAM.

3. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?

A) AppleTalk
B) IPX
C) NetBIOS
D) TCP/IP

4. Why is a systematic troubleshooting approach useful?

A) It works when inspiration or experience fails.
B) It provides a telephone support system to help you resolve all issues.
C) It gives you precise guidelines for what to charge for repairs.
D) It verifies all operating system components are functioning.

5. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Downloads
B) User's manual
C) Service manual
D) Discussions

Solutions: