Avaya 6201.1 exam - in .pdf

6201.1 pdf
  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Aug 11, 2026
  • Q & A: 55 Questions and Answers
  • PDF Price: $49.98
  • PDF Demo

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  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Aug 11, 2026
  • Q & A: 55 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $99.96  $69.98
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Avaya 6201.1 exam - Testing Engine

6201.1 Testing Engine
  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Aug 11, 2026
  • Q & A: 55 Questions and Answers
  • Software Price: $49.98
  • Testing Engine

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Avaya 6201.1 Exam Syllabus Topics:

SectionObjectives
Avaya Aura Communication Manager Core Concepts- System architecture and components
  • 1. Communication Manager fundamentals
    • 2. Call routing and dial plan concepts
      Contact Center Implementation- Call center configuration
      • 1. Agent and queue configuration
        • 2. Skills-based routing concepts
          Avaya Call Management System (CMS)- CMS administration and reporting
          • 1. User management and permissions
            • 2. CMS Supervisor usage and configuration
              Integration and System Operations- Avaya Aura integration components
              • 1. System Manager and Session Manager interaction
                • 2. Trunking and connectivity basics

                  Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

                  1. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
                  Which method can the administrator use to quickly create the telephone sets?

                  A) Use CMS to perform the bulk administration of telephone sets and buttons.
                  B) Create a template telephone set and use the duplicate station xxxx CM SAT command
                  C) Create a template telephone set and use the qcopy station xxxx CM SAT command
                  D) Use the add station next CM SAT command to program each telephone set and assign buttons


                  2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

                  A) 135.9.86.54 135.9.56.56
                  B) 135.9.86.54 192.168.2.2
                  C) 135.9.86.54 135.9.86.58
                  D) 192.168.2.3 192.168.2.2


                  3. Which Call Center package includes Expert Agent Selection (AES)?]

                  A) Call Center Standard
                  B) Call Center Introductory
                  C) Call Center Elite
                  D) Call Center Basic


                  4. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

                  A) All changes are made in the CM using the change cam proc screen
                  B) emssve change authorizations; make needed changes to authorization
                  C) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
                  D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1


                  5. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

                  A) /dev/eri0 and /dev/hostname.eri0
                  B) /cms/install/net use and /cms/install/netboo.eri0
                  C) /net/eri0 and/net/netmasks
                  D) /etc/hostname. Eri0 and /etc/netmasks


                  Solutions:

                  Question # 1
                  Answer: B
                  Question # 2
                  Answer: B
                  Question # 3
                  Answer: C
                  Question # 4
                  Answer: D
                  Question # 5
                  Answer: D

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